Legal
Privacy Policy
This Privacy Policy describes how ARC Global Logistics ("ARC," "we," "us," "our") collects, uses, discloses, and safeguards personal information in connection with arcglobal.us and the freight forwarding, customs brokerage, and supply chain services we provide.
1. Who We Are and Scope
ARC Global Logistics is an international freight forwarder, licensed customs broker, and NVOCC headquartered at 1 Linden Place, Suite 311, Great Neck, NY 11021, USA.
This Policy applies to personal information we handle as a controller — including website visitors, prospective and current client contacts, carrier and vendor contacts, and job applicants. Where we process personal information on a client's behalf strictly under their instructions as part of a service engagement, we act as a processor, and our written services agreement with that client governs.
2. Information We Collect
2.1 Information you provide
- Contact and business details: name, job title, company, email address, telephone number, and the content of your inquiry or message.
- Quote and booking information: origin and destination, commodity type, weight, dimensions, incoterms, service level, and timing requirements.
- Account and credentials: information used to establish an account or access a customer portal.
- Job applicant information: where you apply through our careers page, your résumé, work history, education, references, and eligibility information.
2.2 Shipment, customs, and trade data
To arrange transportation and clear goods, we necessarily receive and process information about the parties to a shipment. This may include:
- Shipper, consignee, notify party, and importer/exporter of record names and addresses
- Contact names, phone numbers, and email addresses for pickup, delivery, and clearance coordination
- Commercial invoices, packing lists, bills of lading, air waybills, and certificates of origin
- Tax and trade identifiers, such as EIN, importer numbers, customs bond details, and, where required for clearance, individual identifiers
- Signatures and proof-of-delivery records
- Temperature, location, and condition telemetry for monitored shipments
Some of this information relates to individuals, particularly for small-business shippers, sole proprietors, and personal-effects shipments. We handle it in accordance with this Policy and applicable law.
2.3 Information collected automatically
- Log data: IP address, browser and device type, operating system, referring page, pages viewed, and timestamps.
- Analytics: aggregated usage information about how visitors navigate and use our website.
- Cookies and similar technologies: see Section 4.
2.4 Information from third parties
We may receive information from carriers, port agents, terminal operators, overseas partner offices, credit reference agencies, and publicly available or licensed trade and sanctions-screening databases.
3. How We Use Information
| Purpose | Detail |
|---|---|
| Providing services | Quoting, booking, routing, tracking, warehousing, and delivering shipments |
| Customs and regulatory filing | Preparing and submitting entries, declarations, and manifests to government authorities |
| Trade compliance screening | Screening parties against restricted-party, sanctions, and denied-party lists as required by law |
| Communication | Responding to inquiries, providing shipment status, and account servicing |
| Billing and collections | Invoicing, payment processing, and credit assessment |
| Claims and insurance | Handling cargo claims, loss, damage, and insurance placement |
| Security and fraud prevention | Protecting our systems, cargo, and clients |
| Improvement and analytics | Understanding and improving our website and service performance |
| Recruitment | Evaluating job applications |
| Legal compliance | Meeting recordkeeping, tax, customs, and other legal obligations |
Where the EU or UK GDPR applies, our legal bases are: performance of a contract; compliance with a legal obligation (notably customs, security filing, and sanctions screening); our legitimate interests in operating, securing, and marketing our services; and consent where required.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies for essential site functionality, to remember preferences such as display theme, and to measure site usage through analytics. We do not use our website to build advertising profiles or to track you across unaffiliated websites.
Most browsers let you refuse or delete cookies through their settings. Disabling essential cookies may affect site functionality. Where required by applicable law, we obtain consent before setting non-essential cookies.
5. How We Disclose Information
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
Delivering international logistics inherently requires disclosing shipment information to the parties who move, handle, and clear the goods. We disclose information to:
| Recipient | Reason |
|---|---|
| Government authorities | U.S. Customs and Border Protection, the Transportation Security Administration, foreign customs administrations, and other regulators — as required for entries, manifests, security filings, and lawful requests. These disclosures are mandatory and are not optional for the parties to a shipment. |
| Carriers and transport providers | Airlines, steamship lines, railroads, and trucking companies that carry the cargo |
| Overseas offices and agent network | Partner offices and port agents in origin and destination countries that handle the shipment |
| Terminal, warehouse, and handling providers | Ports, terminals, warehouses, and ground handlers |
| Customs brokers and compliance providers | Where clearance is performed by an affiliated or appointed broker |
| Insurers and claims adjusters | Placing marine and cargo insurance and administering claims |
| Service providers | Hosting, IT, communications, analytics, payment processing, and professional advisors, under contract and limited to the purposes we specify |
| Corporate transactions | In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections |
6. International Transfers
International logistics is inherently cross-border. To move and clear your cargo, personal information is transferred to the countries of origin, transit, and destination, and to our partner network — including the United States, Mexico, Canada, and countries across Asia-Pacific, Europe, and the Middle East.
Where personal information is transferred from the European Economic Area, the United Kingdom, or Switzerland to a country not recognized as providing adequate protection, we rely on appropriate safeguards such as Standard Contractual Clauses, on the necessity of the transfer for performance of a contract, or on the establishment or defense of legal claims — as applicable to the transfer in question.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy and to satisfy legal, regulatory, tax, accounting, and reporting requirements. Customs and transportation records are subject to statutory retention periods — in the United States, customs records must generally be retained for five years from the date of entry. Inquiry and marketing contact records are retained for a reasonable period following your last interaction with us unless you ask us to delete them sooner. Job applicant records are retained in line with applicable employment law.
8. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These include encryption in transit, access controls, and vendor due diligence. As a C-TPAT-certified participant, we also maintain supply chain security procedures in line with that program. No system is completely secure, and we cannot guarantee absolute security. If a breach affecting your personal information occurs, we will notify you and applicable regulators as required by law.
9. Your Privacy Rights
9.1 California residents (CCPA/CPRA)
If you are a California resident, you may request to know, access, correct, or delete personal information we hold about you, and to opt out of sale or sharing — we do not sell or share personal information. You also have the right not to be discriminated against for exercising these rights. In the preceding 12 months we have collected identifiers, commercial information, professional and employment information, and internet activity, and disclosed them for the business purposes and to the recipient categories described in Sections 3 and 5.
Certain requests may be limited where we are legally obligated to retain records, such as customs entry documentation.
9.2 EU, UK, and Switzerland
Subject to applicable law, you may request access, rectification, erasure, restriction of processing, and data portability, object to processing based on legitimate interests, withdraw consent, and lodge a complaint with your supervisory authority.
9.3 Mexico
If you are in Mexico, you may exercise your ARCO rights — Acceso, Rectificación, Cancelación y Oposición — and revoke consent, in accordance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares.
9.4 Other US states
Residents of states with comprehensive privacy laws may have rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising and profiling. We do not conduct targeted advertising or profiling that produces legal or similarly significant effects.
9.5 Making a request
Email customerservice@arcglobal.us with the subject line "Privacy Request." We will verify your identity before responding and will reply within the timeframes required by applicable law. Where an authorized agent submits a request on your behalf, we may require proof of authorization.
10. Marketing Communications
We may send business communications about our services to business contacts. You may opt out at any time using the unsubscribe link in any marketing email or by contacting us. Operational messages about active shipments, quotes, or your account are not marketing and will continue as necessary to perform our services.
11. Children's Privacy
Our website and services are directed to businesses and are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
12. Third-Party Websites and Services
Our website links to third-party sites and tools, including mapping services, carrier tracking pages, and industry resources. We are not responsible for the privacy practices of those third parties. Review their policies before providing information.
13. Changes to This Policy
We may update this Policy from time to time. We will revise the "Last updated" date above and, where changes are material, provide additional notice through our website. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Policy.
14. Contact Us
For privacy questions, requests, or complaints:
- Email: customerservice@arcglobal.us
- Phone: +1 (888) 378-0287
- Mail: ARC Global Logistics, Attn: Privacy, 1 Linden Place, Suite 311, Great Neck, NY 11021, USA
If you raise a concern with us and are not satisfied with our response, you may have the right to contact your local data protection authority.